Claims
We're here when you need us.
Filing a claim can be stressful. We're here to guide you through every step and advocate on your behalf.
After hours? You can contact your insurance carrier directly through your policy documentation for urgent claims support.
What to do in an emergency
Ensure safety first
Evacuate the premises if necessary. The safety of you and your team is the priority.
Stop further damage
Take immediate steps to prevent additional loss — shut off water, cover openings, secure the area.
Document everything
Take photos and videos of all damage before touching anything. This is critical for your claim.
Call us right away
Contact us at 1-250-900-8770. We can help coordinate restoration services and guide next steps.
Need restoration help? Once you've documented damage and ensured safety, call us and we'll coordinate with vetted restoration companies. Many work directly with insurers to minimize delays.
How It Works
The claims process.
Report the incident
Contact us as soon as possible after an incident. The sooner we know, the faster we can help.
Document everything
Take photos, gather witness information, and keep records of any expenses related to the incident.
We handle the rest
Your dedicated claims advocate will guide you through the process and work with the carrier on your behalf.
Be Prepared
Tips for a smooth claims process.
While we handle most of the work, there are things you can do to help ensure your claim goes smoothly.
What to Expect
Your claims advocate.
When you file a claim with Summit, you get a dedicated claims advocate who works for you. We communicate with the carrier, gather required documentation, and push for fair resolution. You shouldn't have to fight your insurance company — that's our job.